Customer Service Representatives are responsible for providing quality support towards the customers by responding and solving their needs.

Salary and Benefits

Salary Package: Php 15,000 – Php 30,000

Key Responsibilities

• Answer courteously inbound calls.
• Respond to customer inquiries.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Coordinate with the dispatch team to send products or provide services on time to customers.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.

Qualifications

• Willing to start ASAP
• Willing to work in graveyard or shifting schedule
• Should be verified 18 years old and above
• Good English communication skills
• Strong comprehension skills
• No plans to study within 1 year
• No medical conditions that would impact working at night or on shifting schedules
• No plans to take board/licensure exams (LET, Criminology, etc.) or take review classes

Work Schedule

Shifting Schedule

Work Type

Both Onsite and Remote

OFFICE ADDRESS

Cebu IT Park, Villa St., Cebu City, Cebu